Last night we went out to a Valentine's Day dinner at a French Bistro restaurant in our home town in Northern California. The food was very good other than our son not liking the anchovies in his Cesar salad! My wife and I commented that there seemed to be something missing.
The waiter didn't engage you and seemed to be emotionally distant. The service was good, but no real effort was made to connect with us. It seemed so different than the Italian restaurants we love.
So what was the difference? My wife commented that you don't hear much about the French Bistro.
The food was excellent, but we probably wouldn't spread the word. Why? Because we didn't feel cared about as customers.
Perhaps the owner of the Bistro could have a conversation with the waiter about the apparent disconnection with customers. The feedback given in a caring way could be pivotal to everyone's success.
Do you create a remarkable experience for your customers where they are happy to spread the word? It doesn't take a marketing budget, rather a mindset of building relationships.
Continue reading "How to Keep an Employee Engaged: Do You Care Enough to Keep the Very Best? " »




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