Working Resources for Leadership - Bay Area Executive Coaching

How to Develop Character and Wisdom

Character and Wisdom

I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a professional services firm. We talked about how he could help company leaders develop character and wisdom.

My executive coaching client and I discussed how it is more important to focus on success and fulfillment than perfection. I am coaching my client to develop wisdom, virtue and true expertise.

Developing Character and Wisdom

You want to maintain the best path for your career, yet still support short- and long-term organizational goals. Knowing how to navigate these tough environments is crucial for any achiever who wants to ascend to the top ranks.

History requires leaders to find and do the right things, in the right way, against the right time frame. It requires them to develop the capacity for executive wisdom and the ability to deploy it. It requires that they both see and pursue the development of virtue in their own characters.

Leaders routinely face situations for which they have no rules to guide them and all too often for which they have little or no knowledge. In these circumstances, they are always anxious and face incredible pressures to behave badly because they more often do not know what they do not know. Almost nothing is more difficult, anxiety arousing, and humiliating than for a leader to admit that he or she does not know the right thing to do.

~ Richard R. Kilburg, Executive Wisdom: Coaching and the Emergence of Virtuous Leaders, APA, 2006

Developing wisdom, virtue and true expertise in any domain takes time, a determined spirit and the courage to ask for help. With the right coach, you can further your professional growth in spite of the risks and anxieties.

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for high achiever leaders? Enlightened leaders tap into their emotional intelligence and social intelligence skills to develop character and wisdom.

One of the most powerful questions you can ask yourself is “Do I do the right things, in the right way, at the right time?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their high performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help high achievers develop character and wisdom. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

Bay Area Executive Coaching - Make Good Use of a Coach

Executive Coaching

I was recently working with a new San Francisco Bay Area executive coaching client. We discussed the coaching process, and how to make the best use of a coach.

My executive coaching client and I discussed the importance of both formal (360) and in-the-moment feedback. I am coaching my client to achieve better results by focusing more on success than perfection.

Make Good Use of a Coach

Mediocrity is the gateway to disengagement and boredom. To sustain high achievement, you need to be continually learning and growing, in spite of uncertainty and anxiety. You need to ask for, and receive, feedback.

Even the act of asking for help can be risky. In your private sessions with an executive coach, discuss who to approach for help and how to frame requests.

Anyone in a leadership role faces high-stress decisions each day. In the absence of a consistent commitment to growth and development, executive teams are prone to create and experience “groupthink.” 

With groupthink, group members try to minimize conflict and reach a consensus decision without critical evaluation of alternative ideas or viewpoints. The safe road beckons strongly when there is accumulative stress and rising risk.

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for high achiever leaders? Enlightened leaders tap into their emotional intelligence and social intelligence skills to regularly ask for feedback.

One of the most powerful questions you can ask yourself is “Am I making good use of a coach?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their high performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you learn and grow and sustain high achievement. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

Does Your Organization Employ Zombies?

Employee Engagement

I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a professional services firm. We talked about how some of his employees were disengaged.

My executive coaching client and I discussed how to motivate and energize his workforce. I am coaching my client to create a more positive workplace culture that will fully engage his people.

Does your organization have zombies? A frequent character of science fiction novels and movies is the zombie – a soulless being with vacant eyes who wanders around purposelessly. The statistics on workforce engagement are shocking. According to research, only 29 percent of employees are motivated and energized. What, then, is happening to the other two-thirds of the people working in organizations? This is an even worse scenario than the old joke in which a manager is asked how many people work in his company and he responds, “About half of them.

Measuring employee engagement is critical for executives who should analyze their business for the second half of the year. Since 1997 the Gallup Organization has surveyed over 3 million employees in three hundred thousand work units within corporations. This survey consists of 12 questions—called the “Q¹²” — that measures employee engagement on a five-point scale indicating weak to strong agreement. The analyses of survey results show that those companies with high Q¹² scores experience lower turnover, higher sales growth, better productivity, better customer loyalty and other manifestations of superior performance.

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for leaders who need to better engage their employees? Enlightened leaders tap into their emotional intelligence and social intelligence skills to create a more positive culture.

One of the most powerful questions you can ask yourself is “Does my organization employ zombies?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their peak performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a more positive workplace culture. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

How to Break Out of the Eight Traps of High Achievers

I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a professional services firm. We talked about how he could break out of the eight traps of high achievers.

My executive coaching client and I discussed how it is more important to focus on success and fulfillment than perfection. I am coaching my client to overcome the eight traps of high achievers, and focus more on success than perfection.

High performers exhibit eight typical behaviors, write Thomas J. and Sara DeLong in “The Paradox of Excellence” (Harvard Business Review, June 2011):
1.  Driven to achieve results: Achievers don’t let anything get in the way of goal completion. But they can become so caught up in tasks that colleagues get pushed aside. Transparency or helping others feels like a waste of valuable time.
2.  Doers: Because nobody can do it as well or as quickly as they can, they drift into poor delegation or micromanagement.
3.  Highly motivated: Achievers take their work seriously, but they fail to see the difference between the urgent and the merely important—a potential path to burnout.
4.  Addicted to positive feedback: Achievers care how others perceive them and their work, but they tend to ignore positive feedback and obsess over criticism.
5.  Competitive: Achievers go overboard in their competitive drive; they obsessively compare themselves to others. This leads to a chronic sense of insufficiency, false calibrations and career missteps.
6.  Passionate about work: Achievers feed on the highs of successful work but are subject to crippling lows. They tend to devote more attention to what’s lacking (the negative), rather than what’s right (the positive).
7.  Safe risk takers: Because they are so passionate about success, they shy away from risk and the unknown. They won’t stray far from their comfort zone.
8.  Guilt-ridden: No matter how much they accomplish, achievers believe it’s never enough. They want more. When they do complete a milestone, they don't take the time to savor the moment. They expect to be successful, so they deny themselves the chance to fully appreciate the joy of achievement.

Breaking Out of Traps

First, take a hard look at yourself. Identify any of the eight traps into which you’ve fallen. Which traps escalate your anxieties and cause you to engage in unproductive behaviors?

Next, adopt new practices that give you the courage to step out of your comfort zone. This isn’t  easy, and it won’t happen overnight. Many leaders require help from a trusted peer, mentor or coach.

It’s a hard truth, but the talent and skills that got you “here” won’t take you “there.” Your best thinking may not be enough. As intelligent as you may be, you simply cannot know what you don’t know.

If you’re smart and ambitious, you likely have a coach or have experience with one at some point in your career. It’s time to review or renew your coaching relationship.

Work with your coach or mentor on these six steps for freeing yourself from traps:
1.  Forget the past: How much are you basing your career decisions on past experiences, either good or bad? Most of us make irrational comparisons between a past bad experience and a current situation. We are notoriously poor predictors of our future emotional states.

Most of what we surmise about our past failures is circumstantial. Look at the past with a different perspective — one that takes into account randomness or luck.

We are never in control of situations as much we think, and blaming or crediting ourselves is often irrational and inappropriate. Sure, we’ve accomplished a lot, and we’ve made mistakes. That was then; this is now.

What counts is stepping up to learn new tasks and skills. An open mind — one that is willing to admit limitations, as well as strengths — means you’re available for new challenges. You’ve conquered your fear of making new, and inevitable, mistakes.

Too much reliance on the past will stifle your courage to “fail upward” and use missteps as learning opportunities for growth.

2.  Develop and use your support network: When you pride yourself on being an independent self-starter, it’s difficult to ask for help. You tell yourself you don’t want to bother people unnecessarily.

You may fear feedback because you don’t want to hear your work isn’t up to par. You may even choose to consult a colleague who’s going to tell you what you want to hear.
If so, you’re hurting your chances of stretching and growing.
Instead, challenge yourself to ask respected individuals for regular feedback, even if it’s painful at first.

Having a structured feedback plan makes it easier. Find a mentor who’s familiar with your work, and tell him you’d like to run something by him. Ask these three questions:
a.  What should I stop doing?
b.  What should I continue doing?
c.  What should I start doing?

3.  Become approachable in a high-achiever way: Learn to ask questions. Doing so doesn’t imply you’re ignorant, as long as you phrase them correctly. Let people know you’re trying to explore different perspectives and that you’d like to learn their opinions or thoughts.

Share small mistakes with others. When you practice acknowledging uncertainty or confessing to mistakes, you’re showing your human side. This makes you more approachable and trustworthy.

When you open up to others, you send a powerful message. Others will reciprocate with their own stories, and they’ll be more willing to help you out.

4.  Focus on the long term, but concentrate on next steps: Long-term success requires a willingness to take short-term risks. Fear of failure or of looking inept, however, can stop you from taking chances.

You have to be willing to leave your comfort zone to complete the new tasks required for changing career demands. Long-term goals can withstand minor setbacks. Look at the big picture, and give yourself the necessary latitude to make a few missteps along the way.

5.  Adopt a positive mindset: Recent studies reveal that a happy, positive mindset is a prerequisite for success — not its byproduct. When you approach a project by focusing on what’s good about it, you set yourself up for great results.

Try framing an assignment as a challenge instead of a problem, and you’ll be better able to think calmly and creatively. When your boss gives you extra work, you have two choices: feel put upon and overloaded, or take satisfaction in knowing she trusts you to get the job done.

6.  Embrace humility, practice and patience: Doing the right thing poorly is painful at first but well worth the effort. Sure, it’s more satisfying to do something well, but think about the best use of your time. Routines and easy success can set you up for stagnation.

To move your game to the next level or in a new direction, be willing to exhibit vulnerability and even humility. Professional growth takes practice and patience. Most of us need to move beyond our comfort zones to enjoy continued success.

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for high achiever leaders? Enlightened leaders tap into their emotional intelligence and social intelligence skills to create a more positive culture.

One of the most powerful questions you can ask yourself is “Am I caught in any of the traps of high achievers?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their peak performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help free you form any of the 8 traps of high achievers. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

The 8 Traps of High Achievers

I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a professional services firm. We talked about how he was driven to achieve his goals and addicted to perfection.

My executive coaching client and I discussed how it is more important to focus on success and fulfillment than perfection. I am coaching my client to overcome the eight traps of high achievers, and focus more on success and having work life balance and more discretionary time.

The 8 Traps of High Achievers

 “Many high performers would rather do the wrong things well than do the right thing poorly.”
~ Thomas J. DeLong and Sara DeLong, “The Paradox of Excellence,” Harvard Business Review, June 2011

Leaders are high achievers who continually grow as professionals. But in many organizations, there are high achievers who are floundering. They’re smart, ambitious professionals who aren’t as productive or satisfied as they could be. Many ascend to leadership positions and reach a plateau in their professional growth.

Throughout their careers, they’ve been told they’re high potentials. They should be flourishing, but they often let anxiety about their performance compromise their ability to learn and grow.

Fear of revealing their limitations may cause high achievers to undermine their careers and hamper their leadership abilities. Many know they can and should be doing better, but they fail to ask for help.

If you’re a high achiever, then you’re used to winning and accustomed to turning out remarkable performance. But what happens when you’re in over your head or on an accelerating treadmill that’s going nowhere fast?

For example, when challenged by new technologies or strategic game changes, you’re probably unwilling to admit it and often refuse to ask for help. The very strengths that led you to the fast track can steer you toward poor performance.

High performers exhibit eight typical behaviors, write Thomas J. and Sara DeLong in “The Paradox of Excellence” (Harvard Business Review, June 2011):

1. Driven to achieve results: Achievers don’t let anything get in the way of goal completion. But they can become so caught up in tasks that colleagues get pushed aside. Transparency or helping others feels like a waste of valuable time.
2. Doers: Because nobody can do it as well or as quickly as they can, they drift into poor delegation or micromanagement.
3. Highly motivated: Achievers take their work seriously, but they fail to see the difference between the urgent and the merely important—a potential path to burnout.
4. Addicted to positive feedback: Achievers care how others perceive them and their work, but they tend to ignore positive feedback and obsess over criticism.
5. Competitive: Achievers go overboard in their competitive drive; they obsessively compare themselves to others. This leads to a chronic sense of insufficiency, false calibrations and career missteps.
6. Passionate about work: Achievers feed on the highs of successful work but are subject to crippling lows. They tend to devote more attention to what’s lacking (the negative), rather than what’s right (the positive).
7. Safe risk takers: Because they are so passionate about success, they shy away from risk and the unknown. They won’t stray far from their comfort zone.
8. Guilt-ridden: No matter how much they accomplish, achievers believe it’s never enough. They want more. When they do complete a milestone, they don't take the time to savor the moment. They expect to be successful, so they deny themselves the chance to fully appreciate the joy of achievement.

You may recognize yourself as a high achiever. Or, perhaps you started out that way but have let yourself fade into the background. You play it safe, maybe even telling yourself that your average performance is above the norm — so why risk more?

When you’re used to having things come easily to you, it’s only natural to shy away from assignments that test you and require you to learn new skills.

When you have a successful self-image to protect, you find yourself avoiding risk. Instead, many high achievers like yourself hunker down and lock themselves into routines at the expense of professional growth.

It’s possible to break this cycle and get back on track for career success. In fact, it’s not only possible — it’s essential if you want to flourish in top leadership roles.

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for leaders who exhibit the eight traps of high achievers? Enlightened leaders tap into their emotional intelligence and social intelligence skills to create a more positive culture.

One of the most powerful questions you can ask yourself is “Am I as productive and satisfied as I can be?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their peak performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you overcome the 8 traps of high achievers. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

How to Keep Customers for Life

Lifetime Customers

I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a mid-sized company. We discussed how to keep customers for life.

My executive coaching client and I further discussed creating a culture of exceptional customer service to help the company’s sales force seal more deals. I am coaching my client on how company leaders can change the way people think and act to create a more customer fan-based.

When you begin to think about acquiring and keeping customers for life, you need to think about the particular types of customers for whom your competitive advantage is so important that they would be poorly served by using anyone else’s product or service. You need to then emphasize again and again that the special features and benefits you offer are so important that they should not even think of going somewhere else. If, for any reason, you fail to do this, you may lose the customer and all the work you’ve done in building that relationship in the first place.

Identify your most valued customers and spend 80% of your time and resources delighting them. You need to over promise and over deliver. Capturing customers and keeping them is all about creating brand promises and delivering them. This means companies must do what they say—and more. In short, you must exceed customers’ expectations to win your best customers’ hearts.

Consumers are turning away from media and, instead, tuning into each other. Engagement and word of mouth marketing are the buzzwords of our new era. Customers are doing their market research online and listening to each other.

Unfortunately, many marketers continue to look at engagement in a one-sided way. Corporate blogs have become an excellent resource for CEOs and others to connect with customers in a personal manner. In spite of the possible pitfalls in opening two-way communication between the public and employees, there is much to be gained by being personable, accessible, authentic and transparent.

Customers are already communicating with each other online about products and experiences with your company. If you can join the conversation in a real way, in real time, you’ll have an advantage over those who remain silent and inaccessible behind corporate doors.”

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for leaders who need to create a culture where customers really like you? Enlightened leaders tap into their emotional intelligence and social intelligence skills to create a more customer-focused culture.

One of the most powerful questions you can ask yourself is “Do my customers really like me?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their peak performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a culture where all employees are more positive and fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

How to Be More Positive at Work

Positivity at Work

Emotionally intelligent leaders over the past two years became aware of the need for resilience, and restructuring their organizations for a period of survival and stabilization. Now leaders must rebound and take the next steps for a sustainable future. They must refocus, inspire and innovate to lead successfully and grow their business.

My executive coaching client and I discussed how with the help of HR company leaders could create a more positive work environment. I am coaching my client on to help company leaders at all levels become more positive, and change the way people think and act to create a more positive culture.

Raise Your Positivity

Scientists are experimenting to discover new ways to boost positivity. Because of the brain’s neuroplasticity, we can rewire it to create new thought habits and become more positive.

Like any new activity, this requires practice. It may take a while for positive thinking to become natural and habitual. Try these three frequently cited exercises to create positive thinking habits:

1. Practice gratitude. Keep a daily gratitude list. Ask yourself questions like “What went right?” and “What was the best part of today?”
2. Practice positive feedback. Catch people doing things right. As you practice this skill and express your appreciation more often, people will shine. You’ll also become more aware of what works.
3. Envision your best possible future. When you daydream about your future, you set yourself up for goal-directed behaviors. Having a vision for the future is reassuring when the going gets tough. Envisioning your best possible future helps you persevere and provides hope and energy.

Unfortunately, few leaders pay attention to positivity in the workplace. Positivity training programs don’t seem serious enough for business allocations, and some leaders may think they’re already pretty positive.

Indeed, most people score about a 2:1 positivity/negativity ratio. While it’s rare to find people who enjoy a 3:1 ratio, remember that it’s the true tipping point between average and flourishing.

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for leaders who need to create a culture of positivity? Enlightened leaders tap into their emotional intelligence and social intelligence skills to create a more positive culture.

One of the most powerful questions you can ask yourself is “Do I practice gratitude on a daily basis?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their peak performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a culture where all employees are more positive and fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

7 Tips for Collaborative Leadership – Connecting High Performance Teams

Collaborative Leadership

I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a professional services firm. We talked about how some members of his leadership team didn’t share information throughout the organization. They lacked social intelligence and the motivation to connect with people unlike themselves. In our increasingly connected business and social world as evidenced by social media and globalization, a collaborative leadership style is often required.

My executive coaching client and I discussed how with the help of HR as business partner, firm leaders at all levels could create a more collaborative work environment. I am coaching my client on to help firm leaders become more collaborative, and change the way people think and act to create a more positive and productive culture resulting in more profits.

Collaborative leaders over the past two years became aware of the need for resilience, creativity and innovation restructuring their organizations for a period of survival and stabilization. Now leaders must rebound and take the next steps to thrive and create a sustainable future. They must refocus, inspire and continuously innovate with their teams to lead successfully and grow their business.

Connecting High Performance Teams

According to a July-August 2011 article Are You a Collaborative Leader? Authors Herminia Ibarra and Morten Hansen, collaborative leadership is the capacity to engage people and teams outside one’s formal control and inspire them to work toward common goals – despite differences in convictions, cultural values, and operating norms. Collaborative leadership is the opposite of the old autocratic command–and-control leadership style.

Ibarra and Hansen discovered that collaborative leadership requires strong skills in four areas: playing the role of connector, attracting diverse talent, modeling collaboration at the top, and showing a strong hand to keep teams from getting mired in debate. Their research suggests that these skills can be learned, and can help executives generate improved performance.

At their core, collaborative leaders are connectors. In his best-selling book The Tipping Point, Malcolm Gladwell used the term “connector” to describe people who link people, ideas, and resources from diverse social and business worlds. In successful businesses, connectors are critical facilitators of collaboration.

Collaborative leaders are effective at doing the following seven things.

1. Blog about trends, idea, and people they meet outside their organization.

2. Engage diverse talent from everywhere to produce better results.

3. Make global connections that discovers new opportunities.

4. Collaborate at the top to model desired behavior.

5. Assume a strong role directing teams to increase the speed of decisions and ensure agility and execution.

6. Create diverse teams focused on achieving results.

7. Engage talent across generations tapping into their intrinsic motivation.

Collaborative leaders make sure employees at all levels and locations have access to relevant information and essential resources. They ensure that the people who are leading collaboration have the authority to make final decisions. Accountability is based on achieving shared goals. Collaborative leadership works best when innovation and creativity are critical.

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for leaders who are committed to lead collaboratively? Collaborative leaders tap into their emotional intelligence and social intelligence skills to create a culture where people are positively connected.

One of the most powerful questions you can ask yourself is “Am I a collaborative leader?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their high performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a culture where all employees share information, work collaboratively and are fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
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How to Create Collaborative Business Teams - The 3:1 Positivity Ratio

Collaborative Business Teams

I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a professional services firm. My executive coaching client and I discussed how firm leaders could create a more positive work culture. I am coaching my client on to help firm team leaders become more positive, and change how their business teams think and act to create a more positive and productive culture.

The positivity/negativity ratio has been found to be a critical parameter in ascertaining what kinds of dynamics are possible for business teams. It is measured by counting the instances of positive feedback (e.g., “that is a good idea”) vs. negative feedback (e.g., “this is not what I expected; I am disappointed”).

For years, organizational psychologist Marcial Losada, PhD, studied the characteristics of high-performing business teams. Dr. Losada’s research findings can be summarized as follows: If a team is highly connected, its members will tend to maintain an equilibrium between internal and external focus, as well as between inquiry and advocacy. They will also maintain a positivity/negativity ratio above 3:1.

If connectivity is low, the team will be more internally focused, it will advocate strongly, and its positivity/negativity ratio will be below 3:1.

The Tipping Point: 3:1 Positivity Ratio

Dr. Losada’s research correlates with Dr. Barbara Fredrickson’s in her book Positivity: Groundbreaking Research Reveals How to Embrace the Hidden Strength of Positive Emotions, Overcome Negativity and Thrive (Crown Archetype, 2009), in that both independently arrived at a 3:1 positivity-to-negativity ratio for optimal functioning (whether for individuals or teams).

Psychologist John Gottman, PhD, an expert on marital relationships, found similar data for successful marriages. In flourishing marriages, positivity ratios were about 5:1. Similarly, research by clinical psychologist Robert Schwartz, PhD, cites an optimal positivity ratio of 4:1.

Most people (more than 80 percent), when reporting their experiences over the course of a day, report about a 2:1 positivity/negativity ratio.

For a small percentage, however, the ratio will be over 3:1. This correlates with high performance, life satisfaction and other measures of flourishing.

Improve Your Ratio

You can take a self-evaluation of your positivity/negativity ratio at Dr. Fredrickson’s site, www.positivityratio.com. To improve your ratio, you must decrease the number and intensity of negative moments, increase the positive moments, or both.

The goal is not to eliminate bad thoughts. Negative emotions are appropriate and useful. Properly used, negativity keeps us grounded, real and honest. It provides energy at crucial moments.

We need to become aware, however, of gratuitous negativity. For example, if you work with someone who’s annoying, you probably plug into negativity with each encounter. This is an entrenched emotional habit—and while it may be justified, it’s detrimental to your success and well-being.

Fortunately, simple awareness of negativity has a curative effect. Once you learn to spot it, you can defuse it. This is similar to the practice of mindfulness meditation, where you observe your thoughts without judgment.

To reduce negative thinking, adopt these useful techniques from the field of cognitive behavioral psychology and Dr. Fredrickson’s book:

1. Dispute negative, black-and-white thinking habits (always/never, most/least, internal/external).
2. Break ruminative thinking (use distractions to change mood).
3. Become more mindful (observe without judgment).
4. Reduce bad news streams.
5. Avoid gossip and sarcasm.
6. Smile more often at people.

Are you working in an organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for leaders who need to create more positive and creative business teams? Enlightened leaders tap into their emotional intelligence and social intelligence skills to create a more positive culture.

One of the most powerful questions you can ask yourself is “Am I part of a high performing business team where members are highly positive?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their peak performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a culture where all employees are more positive and fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

Positivity and High Performance - Characteristics of High-Performing Business Teams

Characteristics of High-Performing Business Teams

Enlightened leaders over the past two years became acutely aware of the need for resilience, and restructuring their organizations for a period of survival and stabilization. Now leaders must rebound and take the next steps for a sustainable future. They must refocus, inspire and innovate to lead successfully and grow their business. 

I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a professional services firm. We talked about how a couple of members of his leadership were hyper-focused on cost-cutting. They accused the president of being too optimistic. They even advocated cutting out purchasing San Francisco Giants baseball tickets further demoralizing the firm’s employees.

My executive coaching client and I discussed how with the help of HR firm leaders at all levels could create a more positive work environment. I am coaching my client on to help firm leaders become more positive, and shift the way people think and act to create a more positive culture.

Positivity and High Performance

For years, organizational psychologist Marcial Losada, PhD, studied the characteristics of high-performing business teams. As part of his work, he designed a meeting room to capture the real-time behavior of business teams in action.

The room resembled any ordinary boardroom, but it was fitted with one-way mirrors and video cameras that allowed research assistants to record every statement during company teams’ hour-long meetings.

In particular, Dr. Losada tracked whether individuals’ statements were:

1. Positive or negative
2. Self- or other-focused
3. Based on inquiry (asking questions) or advocacy (defending a point of view)

By the mid-’90s, 60 different teams had been observed and coded. At the same time, each team’s performance level was identified based on independent data. Twenty-five percent met the criteria for high performance based on three distinct indicators:

1. Profitability
2. Customer satisfaction ratings
3. Evaluations by superiors, peers and subordinates

About 30 percent scored low on all three factors. The rest had mixed profiles. Dr. Losada also rated team behavior on connectivity (how well tuned or responsive members were to one another).

When he later divided the teams into high, low and mixed performance levels, striking differences emerged. High-performance teams stood out by their unusually high positivity-to-negativity ratios: about 6:1. Mixed-performance teams scored ratios of 2:1, while low-performing teams scored 1:1.

High-performing teams also had higher connectivity ratings and an interesting balance on other dimensions. Members asked questions as much as they defended their own views, and they cast their attention outward as much as inward.

Low-performing teams, however, had far lower connectivity, asked almost no questions and showed almost no outward focus.

The positivity/negativity ratio has been found to be a critical parameter in ascertaining what kinds of dynamics are possible for business teams. It is measured by counting the instances of positive feedback (e.g., “that is a good idea”) vs. negative feedback (e.g., “this is not what I expected; I am disappointed”).

Dr. Losada’s findings can be summarized as follows: If a team is highly connected, its members will tend to maintain an equilibrium between internal and external focus, as well as between inquiry and advocacy. They will also maintain a positivity/negativity ratio above 3:1.

If connectivity is low, the team will be more internally focused, it will advocate strongly, and its positivity/negativity ratio will be below 3:1.

Are you working in a professional services firm or other organization where executive coaches provide leadership development to grow emotionally intelligent leaders? Does your organization provide executive coaching for team leaders to become more positive? Enlightened leaders tap into their emotional intelligence and social intelligence skills to create a more positive culture.

One of the most powerful questions you can ask yourself is “Can coaching our business teams to become more positive help our company achieve improved performance?” Emotionally intelligent and socially intelligent organizations provide executive coaching as part of their peak performance leadership development program.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a culture where all employees are more positive and fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman