Employees follow leaders who they believe are real. Authenticity is important for trust to develop.
One of my recent senior vice president executive coaching clients was being considered as the successor to the CEO. He told me the following story. At one of the Board of Director meetings the bulb in the overhead projector burned out. My client quickly rolled up his sleeves and changed the bulb. He received feedback from a couple of Board members that it created an impression of not looking like a CEO. My client is the heart and soul of the company. People love him.
Do you think he did the right thing by changing the bulb? What would you do in a similar circumstance?
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