San Francisco Bay Area Executive Coaching

Executive Coaching to Avoid Bad Leadership Decisions

Avoid Bad Leadership Decisions

A growing body of research reveals that our behavior and decisions are influenced by an array of strong psychological undercurrents, all of which are more powerful and pervasive than we realize.
Like streams, they converge to become even more powerful.

By charting these undercurrents and their unanticipated effects, we can identify our faulty thinking that lead us to make irrational decisions.

Despite a great need for them, judgment and decision-making skills are only beginning to appear in better business schools’ curricula. But studies show we still don’t know enough about how good decisions occur.

Rational versus Emotional?

Psychologist and political scientist Herbert Simon in 1957 laid the groundwork on the limits of rationality when he attacked classical economics and game theory. Simon’s work made it clear that we must take the real world’s messiness and irrationality into account when making decisions.

“Research indicates that people are myopic in their decisions, may lack skill in predicting their future tastes, and can be led to erroneous choices by fallible memory and incorrect evaluations of past experiences,” wrote psychologist and Nobel Prize laureate Daniel Kahneman.

Neuroscientific research also proves that the brain is influenced by subconscious emotional reactions from its more primitive centers. We’re not in control of our reasoning capabilities as much as we’d like to think.

Scientists have identified several flaws in how we think when making decisions. Because they’re hardwired into our thinking process, we often fail to recognize them. This means they can undermine everything from new product development to acquisitions and divestiture strategy to succession planning.

These hidden currents and forces include:
•  Loss aversion, our tendency to go to great lengths to avoid possible losses
•  Commitment, our tendency to stick with the status quo
•  Value attribution, our inclination to imbue a person or thing with certain qualities based on initial perceived value
•  Diagnosis bias, our blindness to all evidence that contradicts our initial assessment of a person or situation
•  Certainty bias, where overconfidence leads us to discount inconvenient truths

Each of us is susceptible to irrational behavior’s irresistible pull. Only when we gain insight into our irrationality can we see the extent to which it affects our work and personal lives. Fascinating patterns emerge, and we can master our behaviors and decisions when we connect the dots.

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their interpersonal communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence skills.

One of the most powerful questions you can ask yourself is “Am I sometimes blind to evidence that contradicts my initial assessment of a person or situation. Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you avoid bad business decisions and ensure sustainable business success. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

Fierce Emotionally Intelligent Conversations – Emotions Have a Bad Rep

Fierce Emotionally Intelligent Conversations

“No one has to change; everyone has to have the conversation.” — David Whyte

In her two books, Fierce Conversations and Fierce Leadership, training and development consultant Susan Scott explains that the word “fierce” doesn’t imply menace, cruelty or threats. In Roget’s Thesaurus, the word fierce is associated with the following synonyms: robust, intense, strong, powerful, passionate, eager, unbridled, uncurbed and untamed.

Emotionally intelligent leaders create great workplace cultures where people collaborate by having open and honest deep conversations about what matters. What types of conversations are people engaged in at your workplace?

The following are some tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. These ideas are helpful for people who have trust issues and are in conflict with one another. They have been found to be very powerful and effective in helping leaders and employees engage in assertive and emotionally intelligent conversations.

Emotions Have a Bad Rep

Despite indisputable evidence to the contrary, many leaders believe displaying emotions in the workplace should be avoided. This old chestnut has been drummed into our collective consciousness for decades.
“Old school” beliefs include:

• Emotions have no place at work.
• Any display — apart from enthusiasm — is inappropriate and unprofessional.
• don’t have time to deal with feelings in the workplace.
• If we want to talk about feelings, we should see a therapist.

We can rely on intelligence and logic to persuade colleagues and customers.These obsolete tenets are slowly being replaced by the following concepts:

•  Emotions are running the show anyway, so we need to increase our awareness of them.
• Emotions motivate us, for better or worse, so we must pay attention to them.
• Failure to deal with emotions will cause greater problems down the road.  
• Our jobs require us to create a culture that engenders affection, loyalty and connection with coworkers and customers.
• To win respect and influence others, we must respect and commit to them.

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their interpersonal communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence skills.

One of the most powerful questions you can ask yourself is “Do I appropriately display emotions at work by engaging in fierce conversations?” Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to connect and collaborate with people helps build business success. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

How to Sharpen a Conversation - Ten Tips for Emotionally Intelligent Conversations

Ten Tips for Emotionally Intelligent Conversations

“No one has to change; everyone has to have the conversation.” —David Whyte

In her two books, Fierce Conversations and Fierce Leadership, training and development consultant Susan Scott explains that the word “fierce” doesn’t imply menace, cruelty or threats. In Roget’s Thesaurus, the word fierce is associated with the following synonyms: robust, intense, strong, powerful, passionate, eager, unbridled, uncurbed and untamed.

Authentic leaders create workplace cultures where people collaborate by having open, honest and deep conversations about what matters. What types of conversations are people engaged in at your company?

The following are some tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. These ideas are helpful for people who have trust issues and are in conflict with one another. They have been found to be very powerful and effective in helping leaders and employees engage in assertive and emotionally intelligent conversations.

How to Sharpen a Conversation

Ten steps can guide you through more meaningful conversations. As with any guide, consider these steps to be general principles, and choose your words with forethought.

1.  Prepare to have your conversation in person, without distractions.
2.  Clarify your intentions.
3.  Prepare your opening statement.
4.  Name the issue.
5.  Select a specific example that illustrates the behavior you want to change.
6.  Describe your emotions around the issue.
7.  Clarify what’s at stake.
8.  Identify the ways in which you contribute to the problem.
9.  Indicate your wish to resolve the issue.
10.  Invite your partner to respond.

Once you’ve made a trial run with these guidelines, debrief with the other person. You can say something like: “Thank you for hearing what I had to say and for sharing your perspectives. Your success is important to me, and I applaud your commitment to action. I’d like us to follow up on this later.”

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their interpersonal communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence skills.

One of the most powerful questions you can ask yourself is “Can I acknowledge how I may be contributing to the problem when engaging in fierce conversations?” Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to connect and collaborate with people helps build business success. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

Fierce Emotionally Intelligent Conversations – Emotions Have a Bad Rep

Emotionally Intelligent Conversations

I recently facilitated a couple of workshops on emotional intelligence and for some of my San Francisco Bay Area clients.  The HR Director at a law firm asked me if I could write up some of the techniques and tools we covered in my “Emotionally Intelligent Conversations” workshop.

In her two books, Fierce Conversations and Fierce Leadership, training and development consultant Susan Scott explains that the word “fierce” doesn’t imply menace, cruelty or threats. In Roget’s Thesaurus, the word fierce is associated with the following synonyms: robust, intense, strong, powerful, passionate, eager, unbridled, uncurbed and untamed.

The following are some techniques and tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. I often suggest these ideas when coaching clients who are having trust issues and in conflict with one another. Clients have found them to be very powerful and effective. The following are some proven ideas to help you engage in assertive and emotionally resilient conversations.

Emotions Have a Bad Rep

Despite indisputable evidence to the contrary, many leaders believe displaying emotions in the workplace should be avoided. This old chestnut has been drummed into our collective consciousness for decades.

“Old school” beliefs include:

• Emotions have no place at work.
• Any display — apart from enthusiasm — is inappropriate and unprofessional.
• We don’t have time to deal with feelings in the workplace.
• If we want to talk about feelings, we should see a therapist.

We can rely on intelligence and logic to persuade colleagues and customers.These obsolete tenets are slowly being replaced by the following concepts:

•  Emotions are running the show anyway, so we need to increase our awareness of them.
• Emotions motivate us, for better or worse, so we must pay attention to them.
• Failure to deal with emotions will cause greater problems down the road. 
• Our jobs require us to create a culture that engenders affection, loyalty and connection with coworkers and customers.
• To win respect and influence others, we must respect and commit to them.

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their interpersonal communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence skills.

One of the most powerful questions you can ask yourself is “Do I appropriately display emotions at work by engaging in fierce conversations?” Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to connect and collaborate with people helps build business success. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

I am currently accepting new executive coaching, career coaching, and leadership consulting clients. I work with both individuals and organizations. Call 415-546-1252 or send an inquiry e-mail to [email protected].

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

Emotionally Intelligent Conversations – Human Connectivity

Emotionally Intelligent Conversations

I recently led a couple of workshops on emotional intelligence and human connectivity for some of my San Francisco Bay Area clients. We focused a great deal on gaining insight into oneself, and developing empathy for others. The HR Director at a law firm asked me if I could write up some of the techniques and tools we covered in my “Emotionally Intelligent Conversations” workshop.

The following are some techniques and tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. I often suggest these ideas when coaching clients who are having trust issues and in conflict with one another. Clients have found them to be very powerful and effective. The following are some proven ideas to help you engage in assertive and emotionally resilient conversations.

Human Connectivity

For top leaders, 90 percent of their success can be attributed to emotional intelligence. Those who fail lack emotional competencies.

Three problems can derail potential triumphs:

a.  Difficulty in handling change

b.  Inability to work well in a team

c.  Poor interpersonal relations

Each of these deficits can be resolved through meaningful conversations.

Smart leaders quickly realize that their most valuable currency isn’t money, IQ, advanced degrees, achievements, charisma, good looks, athletic prowess, analytical expertise or other symbols of success. Rather, their most valuable currencies are relationships, emotional capital and the ability to connect with others.

Lack of meaningful connections with coworkers and customers costs companies billions of dollars annually. In a highly competitive marketplace, where most products and services are commodities that customers can acquire from your competitors, human connectivity is often the sole differentiator.

You cannot achieve a deep connection with colleagues and customers unless you bring valuable expertise to the relationship and can access and manage emotions (your own and others’).

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their interpersonal communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence competence.

One of the most powerful questions you can ask yourself is “Do I excel at human connectivity by engaging in fierce conversations?” Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to connect and collaborate with people helps build business success. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

I am currently accepting new executive coaching, career coaching, and leadership consulting clients. I work with both individuals and organizations. Call 415-546-1252 or send an inquiry e-mail to [email protected].

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

 

Fierce Conversations – Tackle Tough Challenges and Enrich Relationships

Fierce Conversations

I recently led a couple of workshops on emotional intelligence and assertive communication for some of my San Francisco Bay Area clients.  The HR Director at a law firm asked me if I could write up some of the techniques and tools we covered in my “Emotionally Intelligent Conversations” workshop.

The following are some techniques and tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. I often suggest these ideas when coaching clients who are having trust issues and in conflict with one another. Clients have found them to be very powerful and effective. The following are some proven ideas to help you engage in assertive and emotionally intelligent conversations.

Tackle tough challenges

To have real conversations, you must be willing to identify and address the relevant issues in a truthful and courageous manner. Ask yourself: “What are the most important issues I should be addressing? Which issues am I avoiding?” Sometimes, this involves problems everyone knows exist, but rarely acknowledge or discuss.

Enrich relationships

Each conversation you have is an opportunity to enhance a relationship. But for many hard-charging and competitive high achievers, conversations are used as opportunities to show off their brilliance and wit.

Fierce conversations are not competitive. Each participant must agree to communicate as an equal.

Conversations must no longer be about you, but centered on others. This requires asking questions and listening with total focus and attention on the other person. No multitasking is allowed!

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their interpersonal communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence competence.

One of the most powerful questions you can ask yourself is “Do I tackle tough challenges and enrich workplace relationships by engaging in fierce conversations?” Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to communicate and collaborate with people by dealing with the real issues, and building collaborative relationships based upon mutual respect and trust. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

I am currently accepting new executive coaching, career coaching, and leadership consulting clients. I work with both individuals and organizations. Call 415-546-1252 or send an inquiry e-mail to [email protected].

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

Engage in Fierce Conversations – Provoke Learning

Engage in Fierce Conversations

I recently led a couple of workshops on emotional intelligence and assertive communication for some of my San Francisco Bay Area clients. One of the HR Directors asked me if I could write up some of the techniques and tools we covered in my “Emotionally Intelligent Conversations” workshop.

The following are some techniques and tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. I often suggest these ideas when coaching clients who are having trust issues and in conflict with each other. Clients have found them to be very powerful and effective. The following are some proven ideas to help you engage in assertive and emotionally intelligent conversations.

Start Having Fierce Conversations

Real conversations begin with you. You must “be the change you want,” modeling how you want others to behave.

The art of fierce conversations is an evolving practice — one that must be initiated and repeated on an ongoing basis. You must practice before you can get better.
Provoke learning

Learning cannot occur in a conversation unless both parties agree to non-judgmentally explore all sides of an issue.

One common error occurs when you’re entering into a conversation with a fixed agenda, such as trying to persuade someone to alter his or her point of view. You cannot effectively influence people until you know where they’re coming from, and this requires research and preparation.

a. Begin with an open mind and the willingness to step out of judgment mode.
b. Make a clear and succinct statement that describes the behavior or issue from your point of view.
c. Proceed with an invitation, such as: “Please tell me what’s going on from where you sit. I want to understand your perspective and learn your thoughts.”

Many of us ruin a conversation by yammering for too long about our own perspective, without giving the other person a chance to respond. And as soon as the other person says something with which we disagree, we jump back in, giving more examples and trying to build a stronger case. The person on the receiving end will tune out or go into defensive mode, ending the possibility of having a meaningful conversation.

a. Stop talking and start listening. When necessary, let silence happen.
b. Facilitate openness by asking questions non-judgmentally.

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their interpersonal communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence competence.

One of the most powerful questions you can ask yourself is “Am I willing to begin with an open mind and step out of judgment mode?” Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to communicate and collaborate with people through having fierce conversations is an essential leadership competency. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

I am currently accepting new executive coaching, career coaching, and leadership consulting clients. I work with both individuals and organizations. Call 415-546-1252 or send an inquiry e-mail to [email protected].

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

Start Having Fierce Conversations – Interrogate Reality

Fierce Conversations

I recently led a couple of workshops on emotional intelligence and assertive communication for some of my San Francisco Bay Area clients. One of the HR Directors asked me if I could write up some of the techniques and tools we covered in my “Emotionally Intelligent Conversations” workshop.

The following are some tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. I often suggest these ideas when coaching clients who are having trust issues and in conflict with each other, and clients have found them to be very powerful and effective. The following are some proven ideas to engage in assertive and emotionally intelligent conversations.

Start Having Fierce Conversations

Real conversations begin with you. You must “be the change you want,” modeling how you want others to behave.

The art of fierce conversations is an evolving practice — one that must be initiated and repeated on an ongoing basis. You must practice before you enjoy progress.

Interrogate Reality for Real Conversations

Reality and truth are like “shape shifters” in fantasy films. One minute, you see an adorable puppy; the next, it morphs into a fire-spewing dragon. In business, marketplace realities, technology and global demands shift rapidly — and if you’re like most people, you try to fix the same problems with the same solutions, expecting different results.

If you fail to explore differing realities, you’ll spend an inordinate amount of time mopping up the aftermath of plans torpedoed by people who resent their organizations’ refusal to value their experience, opinions and beliefs.

Regularly interrogate reality. Ask yourself:
•  What has changed?
•  Does the plan still make sense?
•  If not, what’s required of you? Of others?
•  Which realities should be explored before important decisions are made?

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence competence.

One of the most powerful questions you can ask yourself is “Do you regularly interrogate reality?” Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to communicate and collaborate with people through having fierce conversations is a crucial leadership competency. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

I am currently accepting new executive coaching, career coaching, and leadership consulting clients. I work with both individuals and organizations. Call 415-546-1252 or send an inquiry e-mail to [email protected].

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

Engaging in Fierce Conversations - Leading Real Change

Engaging in Fierce Conversations

I recently led a couple of workshops on emotional intelligence and assertive communication for some of my San Francisco Bay Area clients. One of the HR Directors asked me if I could write up some of the techniques and tools we covered in my “Emotionally Intelligent Conversations” workshop.

The following are some tips you can use for better conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. I often suggest these ideas when coaching clients who are having trust issues and in conflict with each other, and clients have found them to be very powerful and effective. The following are some proven ideas to engage in fierce, assertive, and emotionally intelligent conversations.

Making It Real

In her two books, Fierce Conversations and Fierce Leadership, training and development consultant Susan Scott discusses the importance of having real or deep conversations.

“Real is a change agent’s best friend. While no one has to change, when the conversation is real, the change often occurs before the conversation has ended.” —Susan Scott, 2009

Real conversations may, indeed, be uncomfortable.

“Where did we learn that we should never do or say anything that might make ourselves or others uncomfortable?” Scott asks.

While politeness and constructive criticism matter, they should not come at the expense of meaningful interactions that explore diverse perspectives and competing recommendations.
As a leader, it’s your job to accomplish your organization’s goals. You accomplish this, in large part, by making every conversation as real as possible.

The Risk of Being Real

Today’s workforce is composed of men and women who consider themselves to be free agents. They’re responsible for the course of their working careers and may think of themselves as owners and investors—not as employees. It’s a fair belief, as each day they invest time, energy and brain power at work.

Your organization’s people own their free will, drive and expertise. They’re willing to invest these assets in support of colleagues, ideals and goals in which they believe. As a leader, manager or team member, you can give them something to believe in by making every conversation real.

There are some emotional risks, according to Scott:
•  I will be known.
•  I will be seen.
•  I will be changed.

You have to remove your professional mask and leadership persona, setting aside your authority and power. You must open your mind to others’ potentially competing perspectives and accept that you don’t know it all or have all the answers.

Leaders who strive to increase their candor and authenticity experience a growing sense of personal freedom, vitality and effectiveness. By improving their ability to have robust conversations, they gain a higher level of personal authenticity, emotional honesty, integrity and greater capacity to inspire change in others.

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence competence.

One of the most powerful questions you can ask yourself is “Do I engender trust by being authentic and engaging in meaningful conversations?” Emotionally intelligent and socially intelligent organizations,  provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to communicate and collaborate with people through having fierce conversations is a critical leadership competency. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

I am currently accepting new executive coaching, career coaching, and leadership consulting clients. I work with both individuals and organizations. Call 415-546-1252 or send an inquiry e-mail to [email protected].

About Dr. Maynard Brusman
Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to [email protected], or call 415-546-1252.
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